Products

Our Smileys for your business

HappyOrNot Smiley Terminal
HappyOrNot Reporting System
HappyOrNot Smiley Terminal
Reporting Service by HappyOrNot
HappyOrNot Reporting Service
Monthly Report Customer Satisfaction
Share your results
Follow your Performance
HappyOrNot Smiley Terminal
HappyOrNot Reporting System
HappyOrNot Smiley Terminal
Reporting Service by HappyOrNot
HappyOrNot Reporting Service
Monthly Report Customer Satisfaction
Share your results
Follow your Performance

Smiley Terminal

Our approachable, anonymous and easy-to-use 4 Smileys help you listen to your customers and employees in all business environments.

 

They encourage interaction, increase customer and employee engagement, and give you 20 times more feedback compared to our competitors’ solutions.

Improve your customer and employee satisfaction with our wireless, always on smiley terminals. Our terminals are easy to set up at the point-of-experience – you don’t need power, cables, or Internet connection.

 

Just ask your strategic survey question and instantly start collecting feedback.

 

Your customers and employees respond to your survey question by pressing the smiley that best corresponds to their experience. The data is collected and transmitted via secure cellular network to our cloud-based reporting service.

No Electricity

Effortless set up in less than 3 minutes.
Ready to use out of the box - no electricity or tools needed.

No Wifi

No Wifi need.

All data syncs automatically through

cellular network.

Misuse Protection

Our built-in custom settings filter out unwanted inputs and ensure the accuracy of the survey report.

 

Available in four versions: standard, table, wall

and NEW! rail. All versions come with customizable question sheets.

Follow your feedback –
The Intelligent Reporting Service

Track and learn how well you are performing and where you can still improve your service. Our intelligent cloud-based reporting service collects and analyses your survey data and displays your results in a clear format. The service makes it easy for you to see and understand your performance through your feedback results, and identifies when and where improvements are needed.

Spot fluctuations in service performance, implement strategic changes and monitor your improvement results. Our service gives you both certainty of your actual performance and continuous insights for short term and long term action planning. You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.

Receive automated email notifications via our Real Time Alerts feature. Get an email alert when negative feedback responses in a specific location exceed your preset value during a specified timeframe.

24-hour access for an unlimited amount of users
Follow your results by hour, day, week, month or year
Instant awareness of service decline via automated email.
 

Real-Time Alerts Function

When negative feedback responses received in a specific location

exceed a preset value during a specified timeframe

Automated email notifications are sent to 

avoid service performance decline

Our Product Strengths

Instant Access 24/7
from anywhere
Real-Time Alert
when dissatisfaction rate exceeds
Receive monthly
email report 
Location & Time
instant comparison
Global scale
industry benchmark
comparison

Electricity Free

Wifi/LAN Free

 

No need to install any server

 

Dirt & germ resistant buttons - Easy to clean

 

Durable, shock-test casing

 

Internal memory protecting data

 

Question sheet pocket

 

Easy 5 minute assemble

 

Comes durable with leg-stand

Results in Real-Time

 

Using Cellular Network

 

Misuse protection system

 

Could-Based System for data protection

 

NPS index and Happiness index

 

API compatibility for other KPI

 

No limit on number of user access

 

Hierarchical report view for each user

 

Data export to Excel, PDF, PowerPoint, or CSV

Engage your customers and employees – improve satisfaction

How to increase your customer and employee engagement? Share your improved results via our interaction reports and social sharing feature, and inspire your staff and clients to trust and promote your brand. Sharing your results encourages customer interaction and boosts employee motivation. It lifts satisfaction up to 10% per year and improves your service reputation.

 

© 2018 by Smile Cortex Co., Ltd

081-666-2156

บริษัท สมายล์ คอร์เท็คซ์ จำกัด   |   Smile Cortex Co., Ltd.

764 Soi Pattanakarn 38, Pattanakarn Rd. Suanluang, Suanluang, Bangkok 10250 Thailand

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